Shipping Policy – velouracosmetics

Last updated: July 21, 2025

At Veloura Cosmetics, we are committed to delivering your beauty essentials quickly, safely, and efficiently across the United Arab Emirates. Please read our shipping policy carefully to understand how we handle and process your orders.

1. Shipping Coverage

We currently ship within the United Arab Emirates only. Deliveries outside the UAE are not available at this time.

2. Processing Time

All orders are processed within 1–2 business days.
Orders placed on weekends or public holidays will be processed on the next working day.
You will receive a confirmation email with tracking information once your order is shipped.

3. Delivery Time

Standard delivery within the UAE usually takes 1–3 business days depending on your location.
Remote areas may require additional delivery time.

4. Shipping Fees

Each area is selected during payment and the price is shown.

5. Delivery Partner

We partner with trusted local couriers to ensure timely and secure delivery. You will receive tracking details via SMS or email once your order is dispatched.

6. Order Tracking

Once your order is shipped, you will receive an email and/or SMS with a tracking number and instructions on how to monitor the shipment.

7. Delays & Issues

While we strive for timely deliveries, unexpected delays may occur due to:

High order volumes
Weather conditions
Logistics provider issues

If your order is delayed beyond the expected delivery window, please contact us at support@veloura-cosmetics.com.

8. Address Accuracy

Please ensure that your shipping address is complete and accurate. We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses.