Last updated: July 21, 2025

At Veloura Cosmetics, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help.

1. Return Eligibility

We accept returns under the following conditions:

  • The item must be unused, unopened, and in its original packaging.
  • Return requests must be made within 7 days of receiving your order.
  • For hygiene and safety reasons, used or opened cosmetic products cannot be returned unless defective.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or used cosmetics
  • Items returned without original packaging
  • Gift cards or promotional items
  • Items purchased during sales or promotions (unless damaged)

3. Damaged or Defective Products

If you receive a damaged or defective item:

  • Contact us within 48 hours of receiving the product.
  • Send us photos of the damaged item and packaging to support@veloura-cosmetics.com.
  • Once approved, we will offer you a replacement or full refund (including shipping fees).

4. Return Process

To request a return:

  1. Email us at support@veloura-cosmetics.com with your order number and reason for return.
  2. Our support team will confirm the return eligibility and provide the return address.
  3. You will need to arrange the return shipment at your own cost (unless the item is defective).
  4. Once we receive and inspect the item, we’ll notify you of the approval or rejection of your refund.

5. Refunds

  • Approved refunds will be processed within 7–10 business days to the original payment method.
  • Shipping costs (if applicable) are non-refundable, unless the return is due to an error on our side.

6. Late or Missing Refunds

If you haven’t received a refund:

  • First, check your bank or payment account again.
  • Then contact your payment provider or bank — it may take some time before the refund appears.
  • If you’ve done all of this and still have not received your refund, contact us at support@veloura-cosmetics.com.

7. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return it for a refund (if eligible), and place a new order.

8. Contact Us

If you have any questions about our Returns & Refunds Policy:

📧 Email: support@veloura-cosmetics.com
📞 Phone: +971566534465